Terms of service
TERMS OF SERVICE
Last updated: January 2026
OVERVIEW
Welcome to RV Ravien ("RV Ravien", "we", "us", "our"). RV Ravien operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the "Services") to provide customers with a premium silver jewellery shopping experience.
Our store is hosted on Shopify Inc., which provides us with the e‑commerce platform that allows us to sell our products and Services to you.
These Terms of Service ("Terms"), together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies referenced herein, govern your access to and use of the Services.
By visiting, browsing, interacting with, or purchasing from our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not access or use our Services.
SECTION 1 – ELIGIBILITY & ACCOUNT RESPONSIBILITIES
By using our Services, you represent that you are at least the age of majority in your place of residence, or that you have obtained consent from a parent or legal guardian.
You may be required to provide accurate, current, and complete information, including your name, email address, billing address, shipping address, and payment details. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 – PRODUCTS & REPRESENTATION
RV Ravien specializes in premium silver jewellery. We make every effort to display our products accurately; however, product colors, textures, or finishes may vary slightly due to lighting, photography, or device display settings.
All product descriptions, designs, pricing, and availability are subject to change at any time without notice. We reserve the right to discontinue or limit quantities of any product.
SECTION 3 – ORDERS & ACCEPTANCE
Placing an order constitutes an offer to purchase. RV Ravien reserves the right to accept or reject any order at our discretion.
An order is considered accepted only after payment is successfully processed and order confirmation is issued. Once accepted, cancellation requests may not be possible.
All purchases are subject to our Refund & Exchange Policy.
Orders are intended for personal use only and not for resale or commercial distribution.
SECTION 4 – PRICING, TAXES & PAYMENTS
All prices are listed in Indian Rupees (INR) unless stated otherwise. Prices may change without notice.
Prices do not include applicable taxes, shipping charges, customs duties, or handling fees unless explicitly stated.
You agree to provide valid and authorized payment information. By submitting payment details, you confirm that you are authorized to use the chosen payment method.
SECTION 5 – SHIPPING & DELIVERY
Delivery timelines are estimates and may vary due to courier delays, weather conditions, customs clearance, or other factors beyond our control.
Risk of loss and ownership of products pass to you upon dispatch to the shipping carrier.
SECTION 6 – INTELLECTUAL PROPERTY
All content on the Services, including logos, designs, images, text, graphics, videos, product names, and brand elements, are the exclusive property of RV Ravien or its licensors and are protected under applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, or exploit any content without our prior written consent.
SECTION 7 – OPTIONAL & THIRD‑PARTY TOOLS
The Services may include tools or links operated by third parties. We do not control or endorse these tools and are not responsible for their content, functionality, or policies.
Your use of third‑party tools is at your own risk.
SECTION 8 – SHOPIFY PLATFORM DISCLAIMER
RV Ravien is powered by Shopify. However, all transactions are solely between you and RV Ravien. Shopify is not responsible for any aspect of sales, refunds, or disputes related to your purchases.
SECTION 9 – PRIVACY
Your use of the Services is subject to our Privacy Policy, which explains how we collect, use, and protect your personal information. Shopify may also collect data as part of providing the platform services.
SECTION 10 – USER FEEDBACK & REVIEWS
By submitting reviews, feedback, or content, you grant RV Ravien a worldwide, royalty‑free, perpetual license to use, reproduce, publish, and display such content for marketing or operational purposes.
You agree that your submissions will not violate any third‑party rights or applicable laws.
SECTION 11 – PROHIBITED USES
You may not use the Services for unlawful purposes, including but not limited to:
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Violating laws or regulations
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Infringing intellectual property rights
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Submitting false or misleading information
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Harassing or abusing others
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Introducing malware or malicious code
Violation may result in immediate termination of access.
SECTION 12 – DISCLAIMER OF WARRANTIES
All Services and products are provided "as is" and "as available", without warranties of any kind, express or implied, except where required by law.
SECTION 13 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, RV Ravien shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our Services or products.
SECTION 14 – INDEMNIFICATION
You agree to indemnify and hold harmless RV Ravien, its partners, employees, and service providers from any claims arising out of your breach of these Terms or misuse of the Services.
SECTION 15 – TERMINATION
We reserve the right to suspend or terminate your access to the Services at any time without notice for violations of these Terms.
SECTION 16 – GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of India, and courts located in India shall have exclusive jurisdiction.
SECTION 17 – CHANGES TO TERMS
We may update these Terms from time to time. Continued use of the Services after changes are posted constitutes acceptance of the revised Terms.
SECTION 18 – CONTACT INFORMATION
For questions regarding these Terms, contact us at:
Brand Name: RV Ravien
Email: support@rvravien.com
Business Address: [To be updated]
Phone: [To be updated]
Business Registration Number: [To be updated]